# View & filter returns
The **Returns** page gives you a real-time view of all your consumer returns and carrier returns. You can filter by status, search by reference, and access the full detail of each return in one click.
### Access the Returns page
In the left navigation, click **Returns**. The list loads automatically with your most recent returns at the top.
### Understanding the returns table
Each row represents one return and displays the following columns:
| Column | Description |
| ------------------- | --------------------------------------------------------------------------------- |
| **Status** | Current return status |
| **Order reference** | Return reference — original order reference suffixed with `-R` (e.g. `MDYE455-R`) |
| **Tracking ID** | Linkolis tracking number for this return |
| **Creation date** | Date the return was created in Linkolis |
| **Receipt date** | Date the parcel was received at the Linkolis warehouse — empty until received |
| **Sender** | Name of the end customer who sent the return |
| **Refund** | Your internal refund tracking indicator — **Waiting** or **Processed** |
### Return statuses
| Status | Meaning |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Created** | The return has been registered in Linkolis and the parcel is on its way back to the warehouse. |
| **In Transit** | The return parcel has been picked up by the carrier and is on its way to the Linkolis warehouse. |
| **In Delivering** | The carrier is out for delivery to the warehouse — the parcel is on the final round. |
| **Delivered** | The parcel has been successfully delivered. If your return address is set to the Linkolis warehouse, the parcel has been received by our team — quality control will be performed and items in as-new condition will be reintegrated into your stock. If your return address is set to your own address, the parcel has been delivered by the carrier to that address. |
| **Exception** | An issue occurred during the return transit (customs hold, address problem, damaged parcel). Action may be required. |
| **Failed Attempt** | The carrier attempted delivery to the warehouse but could not complete it. A new attempt will follow. |
| **Canceled** | The return has been canceled. |
### Filtering returns
Use the filter bar above the table to narrow down your list.
* **Status** — select a status from the dropdown to show only matching returns.
* **Order reference** — type a full or partial reference to search by return ID.
* **Tracking ID** — enter a tracking number to locate a specific return.
* **Creation date** — select a date range to filter returns by creation date.
* **Receipt date** — select a date range to filter returns by warehouse receipt date.
* **Sender** — search by customer name.
Click **Search** to apply. Clear any field to reset that filter.
### Viewing return details
Click the **···** button on any return row to expand the actions menu, then select **Return received details** to open the return detail panel.
The panel displays three sections:
**Details**
* Return type (Consumer return or Carrier return)
* Warehouse
* Creation date
* Refund status
**Information**
* Customer reference (order reference)
* Original tracking number
* Consumer email
**Quality control**
* Total number of items returned
* Available count
* Damaged count
* Exception count
Below the panel, the **Returned products** table lists each item individually with its status (Quality control required, Stored, Damaged, Exception, Not received, Not recognized), product name, SKU, barcode, and product pictures if inspection is enabled.
### Contextual menu (··· button)
| Action | Description |
| --------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Return received details** | Opens the return detail panel |
| **Track parcel** | Open the live tracking view for this return |
| **Report an incident** | Submit a claim for this return |
| **Show more details** | Opens the return detail panel showing the original order information — customer name, delivery address, contact details, and products included in the order |
### Exporting returns
Click the **Export** button at the top right of the table to download your current filtered list. Apply filters before exporting to limit the export to a specific subset of returns.
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