# Track a return

### How to track

<figure><img src="/files/wllp2gu1SsUOoUJgR7Z3" alt=""><figcaption></figcaption></figure>

1. From the **Returns** page, locate the return you want to track.
2. Click the **···** button on the return row.
3. Select **Track parcel**.
4. The tracking page opens at `www.track.linkolis.com/[Tracking ID]`.

***

### The tracking page

<figure><img src="/files/SZaWAUuACCrzlUmM7nzp" alt=""><figcaption></figcaption></figure>

The tracking page is a public page accessible via your Linkolis tracking link. It displays the full return journey of the parcel in real time.

#### Progress bar

<figure><img src="/files/YUGrAwYXRMADWpF83650" alt=""><figcaption></figcaption></figure>

A visual timeline shows the main stages of the return:

| Stage                     | Description                                                                     |
| ------------------------- | ------------------------------------------------------------------------------- |
| **Order being fulfilled** | The return has been registered                                                  |
| **In transit**            | The parcel has been picked up by the carrier and is on its way to the warehouse |
| **Out for delivery**      | The carrier is delivering the parcel to the Linkolis warehouse                  |
| **Delivered**             | The parcel has been received at the warehouse                                   |

The current stage is highlighted. Completed stages are filled in blue.

#### Delivery summary

Below the progress bar, a summary card displays the current status and the date and time of the last update.

#### Shipment tracking — carrier redirect

<figure><img src="/files/E04BsGwJIP4VeNcwwk6d" alt=""><figcaption></figcaption></figure>

The **Shipment tracking →** button redirects to the carrier's own tracking website with the carrier's tracking number pre-filled. Use this for more detailed carrier-level events or to share the direct carrier link with your customer.

#### Event timeline

<figure><img src="/files/UOXsuIYcS0ZM7Wj50lCc" alt=""><figcaption></figcaption></figure>

Click **Show details** to expand the full event log. Each line shows a tracking event with its date and time, for example:

* Order being fulfilled
* Shipment ready to be picked up by **DPD Belgium**
* In transit
* Out for delivery
* Delivered

Click **Hide details** to collapse the timeline.

***

### Share the tracking link

The tracking URL follows the format: `www.track.linkolis.com/[Tracking ID]`.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.