# Returns portal The Linkolis Return Portal is an online portal that allows your end customers to create return requests themselves — without contacting you directly. Once activated and configured, customers can access it at **** to submit their return, select a reason, and choose a refund method. The return is then immediately visible in your **Returns** page. *** ### Enable the Return Portal
1. Click your account name in the top-right corner. 2. Select **Return**. 3. Under **Options**, toggle **Enable Return Portal**. 4. Click **Confirm**. Once enabled, the configuration section appears — allowing you to set the refund methods and return reasons available to your customers. *** ### Configure the Return Portal #### Refund methods
Select the refund methods you want to offer your customers. You can enable one or more of the following: | Refund method | Description | | --------------------------- | ------------------------------------------------ | | **Original Payment Method** | Refund to the customer's original payment method | | **Store Credit** | Issue store credit for future purchases | | **Exchange Only** | Allow product exchange only, no monetary refund | #### Return reasons
Select the return reasons your customers can choose from when submitting a return. You can enable individual reasons or select all at once. | Category | Available reasons | | ------------------------ | ---------------------------------------------------------------------------------------------------------- | | **Size / Fit** | Does not fit, Size too small, Size too large, Fit not as expected, Length too short / too long | | **Style / Expectations** | Did not meet expectations, Style not as expected, Color not as expected, Product did not match description | | **Quality / Defect** | Item damaged, Item faulty, Poor quality, Defective stitching / material issue | | **Logistics / Error** | Wrong item received, Wrong size received, Wrong color received, Missing item / incomplete order | | **Customer Decision** | Changed my mind, No longer needed, Accidental order, Better price available | | **Delivery** | Arrived too late | | **Other** | Other | *** ### Return portal URL Once activated, your return portal is accessible at : `www.returns.linkolis.com` Share this link with your customers so they can initiate a return at any time without having to contact you. *** ### Branded return portal You can personalise the return portal with your brand name and logo so that customers experience a consistent brand identity throughout the return process. To configure this, go to **Brand** in your account settings. For more details, [see Brand](/brand/create-a-brand.md). *** ### Return address configuration When the Return Portal is enabled, you can also configure the addresses used for return shipments. #### Recipient returns address This is the destination address printed on return labels generated through the portal. [See What is a return?](/returns/what-is-a-return.md) for the full configuration details. #### Shipper returns address This is the address used to return products received at the warehouse that are not stocked by Linkolis. Configure your organisation name and address in this section. Click **Confirm** to save all your settings. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.linkolis.com/returns/returns-portal.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.