# Create a return

In Linkolis, returns are created automatically — no manual action is required on your part. The process differs depending on the type of return.

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### Carrier return

When a carrier is unable to deliver a parcel after multiple attempts, or when the recipient refuses the delivery, the carrier sends the parcel back to the Linkolis warehouse automatically — no return label needs to be generated and no action is required from you. Once the parcel is received at the Linkolis warehouse, the order status automatically updates to **Return to Sender** in your Orders page. The items are then inspected by our team and products in as-new condition are reintegrated into your available stock.

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### Consumer return

There are two ways a consumer return can be created, depending on your return settings.

#### With the Return Portal enabled

If you have activated the Return Portal, your end customers can initiate a return request directly from the Linkolis return portal. The customer fills in information about their return — such as the reason and the items concerned. You can configure which information is collected through the portal settings (see [Returns portal](/returns/returns-portal.md)). Once the customer submits their request, the return is immediately visible in your **Returns** page and the customer can track it until it is received at the warehouse.

#### Without the Return Portal

If the Return Portal is not enabled, you can provide your customer with a return label generated by Linkolis.

<figure><img src="/files/AoAJhWdPJzmD6iYJiFQU" alt=""><figcaption></figcaption></figure>

1. From the **Orders** page, locate the relevant order.
2. Click the **···** button on the order row.
3. Select **Download the return label**.
4. The label downloads automatically as a PDF — share it with your customer.

Once the customer submits the return request, the return is immediately created in Linkolis and added to your **Returns** page — before the parcel is even shipped.

{% hint style="info" %}
**One return label per order.** If you click **Download the return label** again on the same order, the same label is downloaded — no new label and no additional return shipment is created.
{% endhint %}

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### Where to find your returns

<figure><img src="/files/lRYEJ3QjCFMtLBEtnQ8B" alt=""><figcaption></figcaption></figure>

All returns — whether carrier returns or consumer returns — are listed in the **Returns** page in the left navigation. Each return is linked to its original order reference with the suffix `-R` (e.g. `MDYE455-R`).

For more details on browsing and filtering your returns, see View & filter returns.


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