# Pricing & Surcharges

Understand everything that can appear on your Linkolis invoice — base fulfillment fees, storage, platform, optional services, and carrier surcharges.

***

### 1. FULFILLMENT

The base fulfillment fee covers the full preparation and dispatch of your orders:

* Stock reception and put-away
* Order management
* Picking of the 1st item
* Packing and preparation
* Delivery to recipient

The base fee depends on the **weight**, **delivery mode**, and **destination** of your parcel. Volume discounts apply automatically based on your monthly shipment count.

{% hint style="info" %}
Base fulfillment rates are communicated in your **rate card**. Contact <help@linkolis.com> for your personalised pricing.
{% endhint %}

#### Volume discounts

Monthly discounts are automatically applied to your fulfillment fees based on your total shipment volume:

| Monthly volume (parcels) | Discount |
| ------------------------ | -------- |
| 0 – 200                  | 0%       |
| 200 – 1,000              | 5%       |
| 1,000 – 3,000            | 10%      |
| > 3,000                  | 15%      |

#### Picking fees

Picking of the first item is included in the base fee. Each additional item in the same order is charged at a flat rate regardless of size:

| Item                 | Fee                  |
| -------------------- | -------------------- |
| 1st item             | Included in base fee |
| Each additional item | **€0.50 / item**     |

**Example:** An order with 3 items → €0.50 × 2 = **€1.00** picking surcharge.

{% hint style="warning" %}
An order can only contain **one Large item**. Large orders with multiple items are not supported.
{% endhint %}

{% hint style="info" %}
**How are product sizes defined?**

Linkolis classifies products into three size categories — Small, Medium, and Large — based on their dimensions and volume:

A product is classified as **Large** when its longest side exceeds 100 cm or its total dimensions (L+W+H) exceed 150 cm. Large items require dedicated handling and can only be shipped **one item per order**.
{% endhint %}

| Dimensions   | Small            | Medium            | Large            |
| ------------ | ---------------- | ----------------- | ---------------- |
| L+W+H (cm)   | < 150            | < 150             | < 200            |
| Max L (cm)   | < 100            | < 100             | < 180            |
| Volume (cm³) | < 1,000          | ≥ 1,000           | ≥ 1,000          |
| Example      | Phone, cosmetics | Headphones, shoes | Electric scooter |

#### How is the parcel weight calculated?

**Gross weight**

The heavier your parcel, the higher the shipping cost.

**Volumetric weight**

For some delivery methods, the cost is based on the **volumetric weight** rather than the gross weight. This applies when shipping bulky but lightweight goods — it can significantly increase the total shipping cost.

Volumetric weight is calculated as follows:

$$Volumetric\ Weight = \frac{Length\ (cm)\ \times\ Width\ (cm)\ \times\ Height\ (cm)}{Volumetric\ Coefficient}$$

The volumetric coefficient is provided by the carrier.

{% hint style="warning" %}
Carriers apply the volumetric weight price when it is **higher than the gross weight** of the parcel.
{% endhint %}

**Example 1**

* Parcel: 50 × 30 × 20 cm — Gross weight: 3 kg — Coefficient: 5,000
* Volumetric weight = 50 × 30 × 20 / 5,000 = **6 kg**
* 6 kg > 3 kg → you will be **charged for a 6 kg shipment**

**Example 2**

* Parcel: 20 × 20 × 15 cm — Gross weight: 2 kg — Coefficient: 5,000
* Volumetric weight = 20 × 20 × 15 / 5,000 = **1.2 kg**
* 1.2 kg < 2 kg → you will be **charged for a 2 kg shipment**

***

### 2. STORAGE

Storage is billed per m³ per month, based on the rotation of each SKU:

| Rotation           | Price per m³ / month |
| ------------------ | -------------------- |
| < 2 weeks          | **Free**             |
| 2 weeks – 3 months | **€40.00**           |
| 3 – 12 months      | **€80.00**           |
| > 12 months        | **€400.00**          |

***

### 3. PLATFORM

Our platform fee includes:

* Real-time inbound, inventory and order tracking
* Recipient tracking page
* Marketplace and CMS integrations — **€99 / app / month** per connection
* Access to the Linkolis API
* Email support 5 days a week

| Billing | Fee              |
| ------- | ---------------- |
| Monthly | **€199 / month** |

***

### 4. OPTIONS & SURCHARGES

#### OPTIONS

Optional services available on request or at order level.

| Service                                  | Fee                |
| ---------------------------------------- | ------------------ |
| Delivery with signature                  | **€1.00 / parcel** |
| Advanced quality check on returned items | **€1.60 / return** |
| Photo of returned items                  | **€0.80 / item**   |
| Reception & restocking of returns        | **Free**           |

{% hint style="info" %}
**Delivery with signature:** when this mode is selected, the carrier requires the recipient to sign at the time of delivery. This provides proof of delivery in the event of a dispute. Available on Standard delivery only.
{% endhint %}

{% hint style="success" %}
Return reception and restocking is always **free of charge** at Linkolis. Items are checked, restocked, and made available in your inventory automatically.
{% endhint %}

***

#### SURCHARGES

Surcharges are fees applied automatically when specific conditions are met. They appear as separate line items on your monthly invoice.

***

**A. Fuel Surcharge (FSC)**

A variable monthly fee imposed by carriers to account for regional and seasonal fluctuations in fuel costs. Applied as a percentage of the base fulfillment fee.

**Formula:** `Final fee = Base fee × (1 + FSC%)`

**Example:** Base fee of €7.00 with FSC of 2.3% → €7.00 × 1.023 = **€7.16**

{% hint style="info" %}
The current monthly FSC rate is published on [the Fuel Surcharge page](/resources/fuel-surcharge.md). It is updated only when carrier fuel costs increase by more than 5%.
{% endhint %}

***

**B. Oversized & Overweight Surcharge**

Applied when at least one product in the order has a dimension (length, width, or height) **between 150 cm and 200 cm** when unfolded.

| Condition                           | Surcharge          |
| ----------------------------------- | ------------------ |
| Any dimension ≥ 150 cm and ≤ 200 cm | **€6.50 / parcel** |

{% hint style="warning" %}
Parcels exceeding 200 cm on any dimension cannot be processed. Please contact us before sending oversized goods.
{% endhint %}

***

**C. Island & Remote Area Surcharge**

Applied to deliveries to remote or island regions that require special handling or additional routing.

{% hint style="info" %}
For the full list of postal codes and regions subject to this surcharge, as well as the applicable fee, see [the Island & Remote Area Surcharge page.](/resources/island-and-remote-area-surcharge.md)
{% endhint %}

***

**D. Undeliverable Parcel Surcharge**

Applied when a parcel cannot be delivered due to:

* Incorrect or incomplete delivery address
* Parcel uncollected at a pick-up point after the holding period
* Delivery refused by the recipient

| Destination         | Fee                 |
| ------------------- | ------------------- |
| Belgium             | **€6.50 / parcel**  |
| All other countries | **€12.00 / parcel** |

{% hint style="warning" %}
This surcharge is in addition to any carrier return fees. Ensure recipient addresses are validated before dispatch to avoid this charge.
{% endhint %}

***

**E. Peak Season Surcharge**

Applied to all shipments dispatched during the annual peak period.

| Period                    | Surcharge          |
| ------------------------- | ------------------ |
| November 15 – December 31 | **€1.00 / parcel** |

This surcharge is carrier-imposed and passed on at cost. For full details, see the Peak Season Surcharge page.

{% hint style="info" %}
For more details on how the peak season surcharge is calculated and which periods it applies to, see [the Peak Season Surcharge page.](/resources/peak-season-surcharge.md)
{% endhint %}

***

**F. Multi-Item Surcharge**

Orders containing multiple items are processed with additional care to ensure accurate picking and packing. A small fee applies per additional item.

| Condition             | Surcharge                     |
| --------------------- | ----------------------------- |
| 2+ items in one order | **€0.50 per additional item** |

**Example:** An order with 3 items → €0.50 × 2 = **€1.00**

***

**G. Shipment Document Surcharge**

Applied when customs or administrative documents (commercial invoice, customs declaration, etc.) must be physically attached to the parcel.

| Condition                         | Surcharge          |
| --------------------------------- | ------------------ |
| Document(s) required per shipment | **€0.30 / parcel** |

***

#### Summary

| Fee                             | Trigger                      | Amount                  |
| ------------------------------- | ---------------------------- | ----------------------- |
| Fuel Surcharge (FSC)            | Every shipment (variable %)  | See FSC page            |
| Oversized surcharge             | Any dimension 150–200 cm     | €6.50 / parcel          |
| Island / remote area            | Specific postal codes        | See island page         |
| Undeliverable — Belgium         | Failed delivery              | €6.50 / parcel          |
| Undeliverable — Other countries | Failed delivery              | €12.00 / parcel         |
| Peak season                     | Shipped Nov 15 – Dec 31      | €1.00 / parcel          |
| Multi-item                      | 2+ items per order           | €0.50 / additional item |
| Delivery with signature         | Standard + signature mode    | €1.00 / parcel          |
| Shipment document               | Customs / admin doc required | €0.30 / parcel          |
| Advanced return quality check   | On request                   | €1.60 / return          |
| Photo of returned items         | On request                   | €0.80 / item            |

***

Questions about your invoice or a specific charge? Contact us at <help@linkolis.com>.


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