# View & filter orders

<figure><img src="/files/ef0BzlHzaCi9dcXE63R5" alt=""><figcaption></figcaption></figure>

The **Orders** page gives you a real-time view of all your shipments — from creation to delivery. You can filter by status, search by reference or recipient, and access every order's details in one click.

### Access the Orders page

In the left navigation, click **Orders**. The list loads automatically with your most recent orders at the top.

### Understanding the orders table

Each row in the table represents one order and displays the following columns:

<table><thead><tr><th width="181.5">Column</th><th>Description</th></tr></thead><tbody><tr><td><strong>Status</strong></td><td>Current order status (colour-coded badge)</td></tr><tr><td><strong>Order reference</strong></td><td>Your internal or marketplace order reference</td></tr><tr><td><strong>Marketplace</strong></td><td>Sales channel the order came from (Bol, Kaufland, Amazon…)</td></tr><tr><td><strong>Tracking ID</strong></td><td>Linkolis tracking number — prefixed <code>LI</code></td></tr><tr><td><strong>Creation date</strong></td><td>Date the order was received by Linkolis</td></tr><tr><td><strong>Recipient</strong></td><td>Full name of the end customer</td></tr><tr><td><strong>Country</strong></td><td>Destination country (ISO 2-letter code)</td></tr><tr><td><strong>Delivery Mode</strong></td><td>Carrier service selected for this order</td></tr><tr><td><strong>Options</strong></td><td>Quick-action icons per order</td></tr></tbody></table>

### Order statuses

Each order moves through a defined lifecycle. The status badge updates automatically as the order progresses.

<table><thead><tr><th width="174">Status</th><th>Meaning</th></tr></thead><tbody><tr><td><strong>Created</strong></td><td>The order has been received by Linkolis and is waiting to enter the fulfillment process.</td></tr><tr><td><strong>In Fulfillment</strong></td><td>The warehouse is preparing the order — picking, packing, and labelling.</td></tr><tr><td><strong>In Transit</strong></td><td>The parcel has left the warehouse and is on its way to the destination.</td></tr><tr><td><strong>In Delivering</strong></td><td>The carrier is out for delivery — the parcel is on the delivery round.</td></tr><tr><td><strong>Delivered</strong></td><td>The parcel has been successfully delivered to the recipient.</td></tr><tr><td><strong>Exception</strong></td><td>An issue occurred during transit (customs hold, address problem, damaged parcel). Action may be required.</td></tr><tr><td><strong>Failed Attempt</strong></td><td>The carrier attempted delivery but could not complete it (recipient absent, access denied). A new attempt will follow.</td></tr><tr><td><strong>Canceled</strong></td><td>The order has been canceled and will not be fulfilled.</td></tr><tr><td><strong>Return to Sender</strong></td><td>The parcel could not be delivered and is being returned to the Linkolis warehouse. Once received, it will be inspected by our team and reintegrated into your inventory.</td></tr></tbody></table>

Use the filter bar above the table to narrow down your list.

* **Status** — select one status from the dropdown to show only matching orders.
* **Order reference** — type a full or partial reference to search by order ID.
* **Marketplace** — filter by sales channel using the dropdown.
* **Tracking ID** — enter a `LI…` number to locate a specific shipment.
* **Date** — select a date range to filter orders by creation date. Set a start date and an end date to display only orders created within that period.
* **Recipient** — search by customer name.
* **Country** — filter by destination country code.

Click **Search** to apply. Clear any field to reset that filter.

### Viewing order details

<figure><img src="/files/pwUl0W9y4dBJIXvi8KYj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/pp1sh1jSRl1SwtZabWaI" alt=""><figcaption></figcaption></figure>

Click the **···** button on any row to expand the actions menu, then select **Show more details** to open the order detail panel on the right side of the screen.

The panel displays:

* **Order reference** and **Tracking ID**
* **Creation date** and **Validation date**
* **Recipient** — first name, last name, organisation, phone, email
* **Destination address** — street, zip code, city, country
* **Products in this order** — product name and quantity

### Shipment options (✎ button)

<figure><img src="/files/FEBeX0YGyxJS4k9kIqXe" alt=""><figcaption></figcaption></figure>

Click the **✎ icon** on any row to access the optional services available for that shipment.

<table><thead><tr><th width="280.25">Option</th><th>Description</th></tr></thead><tbody><tr><td><strong>Ad valorem transport insurance</strong></td><td>Activate ad valorem insurance for this shipment</td></tr><tr><td><strong>Signature required upon delivery</strong></td><td>Add a signature-on-delivery requirement</td></tr></tbody></table>

{% hint style="info" %}
These options can be activated at any time before the order enters fulfillment.
{% endhint %}

### Contextual menu (··· button)

<figure><img src="/files/OaTpzw5arc9AffI2Tm4N" alt=""><figcaption></figcaption></figure>

Each order row has a **···** button that expands a menu of available actions.

| Action                        | Description                                   |
| ----------------------------- | --------------------------------------------- |
| **Show more details**         | Opens the order detail panel                  |
| **Edit parcel**               | Modify the order before it enters fulfillment |
| **Track parcel**              | Open the live tracking view                   |
| **Report an incident**        | Submit a claim for this order                 |
| **Cancel the order**          | Cancel the order if still eligible            |
| **Download the return label** | Generate and download the return label        |

{% hint style="warning" %}
**Edit parcel** and **Cancel the order** are only available while the order has not yet entered fulfillment.
{% endhint %}


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