# Manage orders

You can edit an order only while it has the status **Created**. Once the order enters fulfillment, the parcel is being prepared and can no longer be modified.

### Edit the order

<figure><img src="/files/UvMuvTKjERu4OwzyVVRx" alt=""><figcaption></figcaption></figure>

1. From the **Orders** page, locate the order you want to edit.
2. Click the **···** button on the order row.
3. Select **Edit parcel**.
4. The **Add Parcel** form opens pre-filled with the current order data.
5. Make your changes and click **Update order** to save.

   <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p><strong>Edit parcel</strong> is only available for orders with status <strong>Created</strong>. If the order has moved to <strong>In Fulfillment</strong> or beyond, this option is no longer accessible.</p></div>

***

### Cancel an order

<figure><img src="/files/PXnzmgkHR0NPhdGxjXIU" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bulTVioTGBHzwIUdU07u" alt=""><figcaption></figcaption></figure>

You can cancel an order only while it has the status **Created**. Once the warehouse has started processing the order, cancellation is no longer possible.

#### How to cancel

1. From the **Orders** page, locate the order you want to cancel.
2. Click the **···** button on the order row.
3. Select **Cancel the order**.
4. Confirm the cancellation when prompted.

The order status will update to **Canceled** and the order will no longer be processed.

{% hint style="warning" %}
**Cancel the order** is only available for orders with status **Created**. If the order is already **In Fulfillment** or beyond, contact your account manager to report an incident.
{% endhint %}

***

### Download the return label

<figure><img src="/files/B0V6JFfj6wpTMIAK88bU" alt=""><figcaption></figcaption></figure>

1. From the **Orders** page, locate the order you want to generate a return label for.
2. Click the **···** button on the order row.
3. Select **Download the return label**.
4. The return label downloads automatically as a PDF file.

{% hint style="info" %}
For more information on how returns are processed once the label is used, see [Returns](/returns/what-is-a-return.md).
{% endhint %}

***

### Export orders

<figure><img src="/files/aSDIgHqx6UJ16tEgwNNz" alt=""><figcaption></figcaption></figure>

You can export your order list at any time as a file for reporting or reconciliation purposes.

#### How to export

1. From the **Orders** page, apply any filters you need (status, marketplace, date range, etc.) to narrow down the list.
2. Click the **Export** button at the top right of the orders table.
3. The file downloads automatically and contains exactly the orders displayed on the current page.

{% hint style="info" %}
The export reflects what is currently visible on the page. To control which orders are included, apply filters before exporting. You can also adjust the number of orders displayed per page using the selector at the bottom of the table — increasing this number will include more orders in the export.
{% endhint %}


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