# How Linkolis works

Linkolis handles your entire logistics chain — from the moment a customer places an order to the final delivery at their door. Here is exactly how it works.

***

### The fulfillment flow

| Step | Action                                             |
| ---- | -------------------------------------------------- |
| 1 🛒 | Customer places an order                           |
| 2 🔄 | Linkolis receives the order automatically          |
| 3 📦 | Picking in our warehouse                           |
| 4 🎁 | Packing & labeling                                 |
| 5 🚚 | Handover to carrier                                |
| 6 📩 | Tracking number sent to your customer              |
| 7 🏠 | Delivery to the end customer                       |
| 8 🔁 | (If return) Reception + quality check + restocking |

***

### Step by step

**🛒 Step 1 — Order received** As soon as a customer places an order on your marketplace or e-commerce store, Linkolis automatically imports it into the platform. No manual action required on your side.

**📦 Step 2 — Picking** Our warehouse team locates and picks the exact products from your stock. Every item is checked before packing.

**🎁 Step 3 — Packing & labeling** Orders are carefully packed and labeled with the carrier shipping label. We use eco-responsible packaging to minimize environmental impact.

**🚚 Step 4 — Handover to carrier** We select the best carrier based on destination, product type and delivery time. Your order is handed over the same day if received before the daily cut-off time.

**📩 Step 5 — Tracking number sent** As soon as the order is handed to the carrier, the tracking number is automatically sent to your customer and synced back to your marketplace or store.

**🏠 Step 6 — Delivery** Your customer receives their order within the expected timeframe. They can track their parcel in real time from the moment it leaves our warehouse.

**🔁 Step 7 — Returns (if applicable)** If a customer initiates a return, Linkolis receives the parcel, performs a quality check and restocks the item — all managed directly from your dashboard.

***

### Our warehouse

📍 **Located in the Hauts-de-France region** Strategically positioned at the heart of Northern Europe, our warehouse allows us to serve our core markets in record time.

| Country           | Delivery time            |
| ----------------- | ------------------------ |
| 🇧🇪 Belgium      | 24 to 48 hours           |
| 🇳🇱 Netherlands  | 24 to 48 hours           |
| 🇱🇺 Luxembourg   | 24 to 48 hours           |
| 🇫🇷 France       | 24 to 72 hours           |
| 🇩🇪 Germany      | 24 to 72 hours           |
| 🌍 Rest of Europe | 2 to 5 business days     |
| 🌐 Worldwide      | Depending on destination |

***

### Our carrier network

We work with the leading carriers to guarantee fast, reliable and tracked deliveries:

| Carrier                                                                        | Coverage               |
| ------------------------------------------------------------------------------ | ---------------------- |
| **DPD**                                                                        | Europe & worldwide     |
| **Colissimo**                                                                  | France & international |
| **Bpost**                                                                      | Belgium & Europe       |
| **DHL**                                                                        | Europe & worldwide     |
| **GLS**                                                                        | Europe                 |
| **UPS**                                                                        | Europe & worldwide     |
| shipment based on destination, weight, dimensions and required delivery speed. |                        |

***

### What you see in your dashboard

At every stage of the process, your Linkolis dashboard gives you full real-time visibility:

* ✅ Order status (Created → In Fulfillment → In Transit → Delivered)
* 📦 Stock levels (Available / Reserved / Damaged)
* 🚚 Carrier tracking number per order
* 🔁 Returns status
* ⚠️ Error alerts for orders that need attention
* 📊 Performance reports and order history

***

### Ready to send your first stock?

👉 Continue to [First steps](/getting-started/first-steps.md) to create your account and send your first inbound shipment to our warehouse.


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