# First steps

Getting started with Linkolis is simple. Our team guides you through every step — from your first contact to your first shipment.

***

### Your onboarding journey

| Step | Action                               |
| ---- | ------------------------------------ |
| 1 📩 | Contact us                           |
| 2 🤝 | Discovery call with your advisor     |
| 3 📋 | Receive your custom pricing offer    |
| 4 ✅  | Accept the offer & sign the contract |
| 5 📄 | Submit your company documents        |
| 6 🔑 | Account creation & access provided   |
| 7 🔌 | Connect your marketplaces & stores   |
| 8 📦 | Send your first inbound shipment     |
| 9 🚀 | Receive & process your first orders  |

***

### Step 1 — Contact us

Start by reaching out to our team. We will get back to you quickly to schedule a discovery call.

* 📧 **Email** → <contact@linkolis.com>
* 🌐 **Contact form** → [linkolis.app/contact](https://linkolis.app/contact)

***

### Step 2 — Discovery call with your dedicated advisor

A dedicated onboarding advisor will contact you to understand your needs:

* Your main sales channels (marketplaces, e-commerce store, B2B)
* Your principal shipping destinations
* Your parcel typology (weight, dimensions, fragility)
* Your average monthly order volume
* Any specific requirements (insurance, returns, custom packaging...)

  <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>This call allows us to build a pricing offer tailored exactly to your activity.</p></div>

***

### Step 3 — Receive your custom pricing offer

We prepare a clear and transparent pricing proposal covering:

* Storage fees
* Order preparation fees
* Shipping rates per carrier and destination
* Additional services (Ad Valorem insurance, returns management, etc.)

  <div data-gb-custom-block data-tag="hint" data-style="success" class="hint hint-success"><p>No hidden fees. No surprises.</p></div>

***

### Step 4 — Accept the offer & sign the contract

Once you are happy with the offer, we send you the **service agreement** to sign. This formalizes our partnership and defines the terms of service.

***

### Step 5 — Submit your company documents

To register your account, we require the following documents:

* ✅ Company registration certificate
* ✅ VAT number
* ✅ Proof of identity (KYC)
* ✅ Any other document required for legal registration

  <div data-gb-custom-block data-tag="hint" data-style="warning" class="hint hint-warning"><p>Our team will guide you through this process and confirm receipt of all documents.</p></div>

***

### Step 6 — Account creation & access

Once your documents are validated and your contract is signed, our team creates your Linkolis account and sends you your login credentials.

You will have access to:

* Dashboard
* Inventory management
* Order management
* Marketplace connectors
* Reports and invoices

***

### Step 7 — Connect your marketplaces & stores

In the **Apps & Integrations** section, connect your sales channels:

* Bol, Kaufland, Amazon, Fnac, Backmarket
* Rakuten, TEMU, Otto, Cdiscount
* Prestashop, Miraki
* Or via the **Linkolis API** for custom integrations

  <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>👉 See <a href="/pages/aep4Ke7jtw5RiZZgRheY">Install an app</a> for step-by-step instructions.</p></div>

***

### Step 8 — Send your first inbound shipment

Create your first inbound shipment and send your stock to our warehouse in the **Hauts-de-France** region. Our team will:

* Receive your parcels
* Perform a quality check
* Update your inventory in real time

  <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>👉 See <a href="/pages/iW2Iq2036iFYIFyWA8Mh">Create an inbound</a> shipment for full instructions.</p></div>

***

### Step 9 — You're live 🚀

From this point, Linkolis handles everything automatically:

* Orders are imported from your connected channels
* Our team picks, packs and ships every order
* Tracking numbers are sent to your customers
* Your dashboard gives you full real-time visibility

You can also manage orders in three ways:

| Method                       | Description                                                                       |
| ---------------------------- | --------------------------------------------------------------------------------- |
| 🔌 **Marketplace connector** | Orders are imported automatically from your connected channels                    |
| ➕ **Manual order**           | Add an order directly from the platform — see Add an order manually               |
| 📥 **Mass import**           | Upload an Excel or CSV file to import multiple orders at once — see Import orders |

* <div data-gb-custom-block data-tag="hint" data-style="success" class="hint hint-success"><p>Congratulations! You are now fully operational on Linkolis.</p></div>

***

### Your dedicated onboarding manager

Throughout the entire process, a **dedicated onboarding manager** is assigned to your account. They are your single point of contact for:

* Technical setup questions
* Marketplace connection issues
* First inbound shipment coordination
* Any question during your first weeks on the platform

📧 **Email** → <contact@linkolis.com>

***

{% hint style="info" %}

### Ready to get started?

👉 [Contact us now](https://linkolis.app/contact/) and a member of our team will get back to you within 24 hours.

📧 Or email us directly at <contact@linkolis.com>
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.linkolis.com/getting-started/first-steps.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.