# What is an order error?

An order error occurs when a shipment cannot be processed because one or more required conditions are not met. Instead of being blocked silently, the order is automatically moved to the **Errors** page where you can review and correct it before it enters the fulfillment process.

Orders remain in Errors until all issues are resolved. Once corrected, the order is automatically removed from Errors and appears in your **Orders** page ready to be processed.

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### Error types

| Error type   | Description                                                                                             |
| ------------ | ------------------------------------------------------------------------------------------------------- |
| **Address**  | A required recipient or delivery address field is missing, too long, or contains an unsupported country |
| **Warranty** | Ad valorem insurance is activated on this order but the unit value is not set on one or more products   |
| **Custom**   | One or more products are missing required customs information for shipments outside the EU              |

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### How errors are created

Order errors can only be generated in two cases:

* **Bulk Excel import or automatic import via API and connectors** — lines that do not meet the platform conditions are automatically moved to Errors. Valid lines from the same import are processed normally.
* **Manual order creation** — errors are not possible at creation. If a field does not meet the required conditions, the platform highlights it directly in the order creation form and blocks submission until all issues are corrected.


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