# Manage an error

From the **Errors** page, click the **···** button on any error row to access two actions:

<figure><img src="/files/ou4XbEVjzjNLhXcA2tNP" alt=""><figcaption></figcaption></figure>

| Action                | Description                                                                       |
| --------------------- | --------------------------------------------------------------------------------- |
| **Correct the order** | Opens the order correction form — fields causing the error are highlighted in red |
| **Cancel the order**  | Permanently cancels the order — it will not be processed                          |

***

### Correct an Address error

<figure><img src="/files/prypTjOadVOpEyeijhXK" alt=""><figcaption></figcaption></figure>

1. Click **···** → **Correct the order**.
2. The **Update Parcel** form opens. Fields causing the error are highlighted in red.
3. Correct all highlighted fields. The following rules apply:

<figure><img src="/files/kBGPArGnJ5JLOo8HEo9Y" alt=""><figcaption></figcaption></figure>

**Recipient**

| Field            | Required | Rules                                                        |
| ---------------- | -------- | ------------------------------------------------------------ |
| **First name**   | Yes      | Max 32 characters                                            |
| **Last name**    | Yes      | Max 32 characters                                            |
| **Organisation** | No       | Max 35 characters                                            |
| **Email**        | Yes      | Max 70 characters · Valid email format                       |
| **Phone**        | Yes      | Min 8 / Max 20 characters · Include country code (e.g. +32…) |

**Destination address**

| Field                      | Required | Rules                                       |
| -------------------------- | -------- | ------------------------------------------- |
| **Street**                 | Yes      | Max 30 characters                           |
| **Street (details)**       | No       | Max 30 characters · Floor, building, etc.   |
| **Additional information** | No       | Max 30 characters                           |
| **Zip code**               | Yes      | Max 8 characters                            |
| **City**                   | Yes      | Max 30 characters                           |
| **Country**                | Yes      | Must be a country supported by the platform |

4. Click **Update order**. If all errors are resolved, the order leaves Errors and appears in **Orders** ready to be processed.

***

### Correct a Warranty error

A warranty error occurs when ad valorem insurance is activated on an order but one or more products do not have a unit value defined.

<figure><img src="/files/yjDgMJINISINL6ccYHrD" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/mCDRfWbVqKh0orFE1Wy9" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/DvtEjE5vadu6nSu2hkvw" alt=""><figcaption></figcaption></figure>

1. Click **···** → **Correct the order**.
2. The product(s) causing the error are highlighted in red in the **Add products** section.
3. Click the **Edit** button next to the affected product.
4. The product sheet opens — enter a value in the **Unit value excl. tax (€)** field.
5. Click **Confirm**.
6. If multiple products in the same order are affected, repeat for each one.

Once all products have a unit value defined, the error is resolved and the order moves to **Orders**.

***

### Correct a Custom error

A customs error occurs when a product destined for shipment outside the EU is missing required customs information, or when your EORI number has not been configured in your account settings.

#### Step 1 — Check your EORI number

<figure><img src="/files/O3UJiJGLlKUtqW6tFtUx" alt=""><figcaption></figcaption></figure>

Before correcting the order, make sure your EORI number is configured in your account settings. If it is missing, the following message is displayed below the **Add Customs Details** section and the shipment cannot be processed:

> **EORI number required** A valid EORI number is required to process international shipments. Please ensure the customer profile contains a valid EORI number before proceeding. [Add EORI number](https://www.shipper.linkolis.com/#/user-info/customs)

Click **Add EORI number** to go directly to your customs settings and enter your EORI number.

{% hint style="warning" %}
For shipments to the United Kingdom, a UK EORI number (GB) is mandatory. Make sure your GB EORI number is entered in your customs settings in addition to your EU EORI number.
{% endhint %}

{% hint style="warning" %}
Orders imported via API or connected marketplaces that are destined outside the EU will automatically fall into **Errors** if no valid EORI number is configured in your account.
{% endhint %}

#### Step 1b — Check the Nature of the shipment

<figure><img src="/files/a9MfrCLY3v4XusJ5RTCg" alt=""><figcaption></figcaption></figure>

For all shipments outside the EU, the **Nature of the shipment** field is mandatory. It appears automatically in the **Add Customs Details** section when the destination country is outside the EU.

Available values: Sale, Gift, Sample, Return, Other.

You can set a default value in your account settings → **Customs**. When a default is configured, all orders created manually or imported via API or Excel will automatically use that value.

{% hint style="warning" %}
If no value is selected and no default is configured in your settings, the order will fall into **Errors**. Correct it by opening the order via **Correct the order** and selecting a value in the **Nature of the shipment** dropdown.
{% endhint %}

#### Step 2 — Correct missing customs information on products

<figure><img src="/files/mCDRfWbVqKh0orFE1Wy9" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wGzet3DX9GgTGegPt6mz" alt=""><figcaption></figcaption></figure>

1. Click **···** → **Correct the order**.
2. Products missing customs information are highlighted in red in the **Add products** section.
3. Click the **Edit** button next to the affected product.
4. Fill in the following required fields:

<table><thead><tr><th width="214">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Unit value excl. tax (€)</strong></td><td>Mandatory for all products — declared value of the item excluding tax, used for customs clearance</td></tr><tr><td><strong>Intended Use</strong></td><td>The intended use of the product</td></tr><tr><td><strong>HS Code</strong></td><td>Harmonised System code to classify the product type. Search for it on the <a href="https://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp">European Customs Portal</a></td></tr><tr><td><strong>Origin country</strong></td><td>ISO country code of the product's country of origin</td></tr><tr><td><strong>Customs description</strong></td><td>Plain-language description of the item to help customs identify it without its commercial name</td></tr><tr><td><strong>MID Code</strong></td><td>Mandatory for shipments to the United States — the manufacturer's identification code for the item</td></tr></tbody></table>

6. Click **Confirm**. Repeat for each affected product.

Once all products are corrected and your EORI number is configured, the error is resolved and the order moves to **Orders**.


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