# Returns Statistics Dashboard
The Returns Statistics Dashboard gives you a complete view of your return activity over time. Use it to identify trends, monitor product quality, and measure the efficiency of your return process.
{% hint style="info" %}
The Returns Statistics Dashboard is only available if the **Return Portal** is enabled. Return data is collected automatically as customers submit return requests through the portal.
{% endhint %}
***
### Access the dashboard
In the left navigation, click **Returns** → **Returns Statistics Dashboard**.
***
### Filters
At the top of the dashboard, apply filters to focus on a specific period or segment.
| Filter | Description |
| ----------------------- | ------------------------------------------------------------------------ |
| **Date range** | Select a start and end date — maximum range of 1 month |
| **Sales channel** | Filter by marketplace or sales channel (Amazon, Bol, Kaufland, Website…) |
| **Destination country** | Filter by the country the original order was shipped to |
| **Product SKU** | Enter a specific SKU to analyse returns for a single product |
Click **Apply Filters** to update the dashboard. Click **Reset** to clear all filters.
***
### KPI cards
Four summary cards appear at the top of the dashboard, each showing the current value and the trend compared to the previous month.
| KPI | Description |
| ----------------------- | ---------------------------------------------------------------------- |
| **Overall Return Rate** | Percentage of orders that resulted in a return |
| **Total Returns** | Total number of returns registered in the selected period |
| **Return Value** | Total declared value of returned products (€) |
| **Avg Processing Time** | Average number of days between return creation and warehouse reception |
Each card includes a progress bar and a trend indicator (↑ increase / ↓ decrease vs last month).
***
### Monthly Return Rate
A line chart showing the evolution of your return rate month by month. Hover over any data point to see the exact rate for that month. Use the **Export** button to download the chart data.
***
### Return Reasons
A donut chart breaking down the reasons your customers selected when submitting returns through the portal.
| Reason category | Examples |
| --------------------- | ------------------------------------------------ |
| **Defective Product** | Item damaged, item faulty, poor quality |
| **Not as Described** | Did not meet expectations, color not as expected |
| **Changed Mind** | No longer needed, accidental order |
| **Shipping Error** | Wrong item received, missing item |
| **Other** | Any other reason |
Use the **Export** button to download the reasons breakdown.
***
### Top Returned Products
A ranked table of your most-returned products for the selected period.
| Column | Description |
| ------------------- | ----------------------------------------------------------------------------- |
| **Product** | Product name |
| **SKU** | Product SKU |
| **Returns** | Number of returns for this product |
| **Rate** | Return rate as a percentage of sales — highlighted in orange or red when high |
| **Sales channel** | Primary channel generating returns for this product |
| **Primary country** | Country with the highest return volume for this product |
Use the **Export** button to download the full table.
***
### Return Rate by Country
A table showing return performance broken down by destination country.
| Column | Description |
| --------------- | ------------------------------------------------- |
| **Country** | Destination country |
| **Returns** | Total number of returns from that country |
| **Return Rate** | Percentage of orders returned from that country |
| **Amount (€)** | Total declared value of returns from that country |
| **Trend** | Return rate trend vs the previous period |
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