# View & manage claims
The **Claims** page gives you a complete view of all your support requests. You can filter by status, type, or reason, access the detail of each claim, and follow up directly from the platform.
***
### Access the Claims page
In the left navigation, click **Claims**.
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### Understanding the claims table
Each row represents one claim and displays the following columns:
| Column | Description |
| --------------------------- | --------------------------------------------------------------------------------------------- |
| **Reference** | Unique claim reference — prefixed `CLK` |
| **Carrier tracking number** | Carrier tracking number linked to this claim if applicable |
| **Status** | Current claim status |
| **Date** | Date the claim was created |
| **Type of claim** | Claim category (Order, Inbound, Outbound, Product, Application, IT problem, Financial, Other) |
| **Reason of claim** | Specific reason selected at creation |
| **Actions** | Click **···** to access claim actions |
***
### Filtering claims
Use the filter bar above the table to narrow down your list.
* **Reference** — search by claim reference (e.g. `CLK523231222`)
* **Carrier tracking number** — search by carrier tracking number
* **Status** — filter by status: Open, Being processed, Processed, Closed, Resolved
* **Date** — select a date range using the calendar picker
* **Type of claim** — filter by claim type
* **Reason of claim** — filter by claim reason
Click **Search** to apply. Clear any field to reset that filter.
***
### Claim actions (··· button)
Click the **···** button on any claim row to access:
| Action | Description |
| ---------------- | --------------------------- |
| **More details** | Opens the claim detail page |
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### Claim detail page
Click **More details** on any claim to open the full detail view. The page is divided into three sections.
#### 1 - Informations
A summary of the claim showing the type, the Linkolis tracking ID, the order or inbound reference, and the current shipment status.
#### 2 - Provide information
The conversation thread between you and the Linkolis support team. All messages are timestamped and attributed to their sender. You can add additional information or upload new documents at any time while the claim is open.
When the claim status is **Processed**, two action buttons appear:
* **Accept solution** — closes the claim
* **Reject solution** — sends the claim back to **Being processed**
When the claim status is **Closed**, an **Open claim** button allows you to reopen it — the claim returns to **Being processed**.
#### 3 - Upload documents
Add supporting files at any time while the claim is active.
* **Accepted formats:** JPG, JPEG, PNG, PDF
* **Maximum file size:** 10 MB per file
* **Maximum number of files:** 5 files per claim
***
### Create a new claim
From the Claims page, click **New claim** in the top-right corner to open the claim creation form. For full details on how to fill in the form, see What is a claim?.
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